Shipping policy

Last updated: 3 October 2026

Where we deliver and what it costs

• We deliver across Australia.
• Metro delivery is free.
• Regional and remote addresses attract a freight surcharge. Any surcharge is quoted to you upfront and confirmed before dispatch. It is never added silently.
• We do not currently ship internationally through the store. Email us with your address and we will quote freight.

Lead times

• In-stock units. Where a product is in stock, the product page says so. Those orders dispatch within 7 business days.
• Made-to-order units. Most units are built when you order them. The current average is approximately 60 days door to door. We quote 8 to 10 weeks so that a normal delay does not break a promise.
• Full payment is taken upfront. Your place in the production queue is confirmed the moment you order.
• If a stated timeframe slips, you decide what happens. We will tell you, and you can wait or cancel for a full refund.
• If you need a unit by a specific date, email us with your deadline and postcode before you order and we will give you a straight answer.

Keeping you updated

You will hear from us at each stage: order confirmation, production, dispatch with tracking, and for freight items the carrier's delivery booking. Updates go to the email address used at checkout.

How your order is delivered

Courier delivery

Used for smaller items including the Ice Drop Chiller, inflatable ice tubs, the Kiuas Dry Sauna, light panels and accessories. These arrive at your front door by standard parcel carrier. A signature may be requested. If no one is home, the carrier may leave the parcel in a safe place or card it for collection.

Freight delivery

Used for larger units including the All-In-One Ice Bath, the Stainless Steel Ice Bath, the Red Pine Wood Ice Bath and the Hemlock Sauna. These arrive on a pallet or in a crate, delivered to the kerb or a ground-floor entry point. The carrier will contact you to arrange a delivery window.

Freight delivery does not include:

• Carrying items up long or steep driveways
• Carrying items upstairs or through narrow access points
• Unpacking
• Placement or positioning
• Assembly
• Removing packaging

Preparing for a freight delivery

• Measure your doorways, gates and access path against the unit's dimensions, which are listed on the product page. The All-In-One crate needs clearance for a 1950 × 800 mm unit.
• Clear your driveway of obstacles.
• Arrange at least two people to move the unit from the kerb. The All-In-One alone is 113 kg empty.
• Inspect the packaging for damage before you sign.

Because we do not accept change-of-mind returns, measure before you order, not after it arrives. Send us your dimensions and we will check them with you.

Damage in transit

Photograph any damage before assembly and email support@enhancedhuman.com.au. Tell us as soon as you can, ideally within 7 days of delivery, because early photographs make the claim straightforward. Telling us later does not remove your rights.

Damage in transit is a consumer guarantee matter. You are entitled to a repair, replacement or refund at no cost to you, including freight both ways.

Questions

Email support@enhancedhuman.com.au with your order number and postcode. We reply within 2 business days.