Cancellation policy

Purchase options cancellation policy

What this covers

This policy applies to made-to-order and pre-order purchases, where full payment is taken at checkout before the unit is built and dispatched.

Most of our units are made when you order them. Where a product is in stock, the product page says so, and those orders dispatch within 7 business days.

When payment is taken

Full payment is taken upfront at checkout. Your place in the production queue is confirmed the moment you order.

Lead times

The current average is approximately 60 days door to door. We quote 8 to 10 weeks so that a normal delay does not break a promise.

Cancelling

You can cancel a made-to-order or pre-order purchase within 72 hours of ordering for a full refund, with no fees and no questions asked. Cancellation must be before dispatch.

Cancellations before dispatch are free.

To cancel, email info@enhancedhuman.com.au with your order number and the word "cancel" in the subject line.

If we are running late

If a stated timeframe slips, you decide what happens. We will let you know, and you can either wait or cancel for a full refund.

Keeping you updated

You will hear from us at each stage: order confirmation, production, dispatch with tracking, and for freight items the carrier's delivery booking. Updates are sent to the email address you used at checkout.

Ordering for a specific date

If you are buying for a specific date, email us with your deadline and postcode before you order and we will give you a straight answer.

Your rights under Australian Consumer Law

Your rights under the Australian Consumer Law apply to made-to-order and pre-order purchases and cannot be excluded. Nothing in this policy limits those rights.

Returns after delivery

Once a made-to-order unit has been delivered, our return and refund policy applies. The Stainless Steel Ice Bath, the Red Pine Wood Ice Bath and the Hemlock Sauna are not covered by our 14-day trial.