Purchase options cancellation policy

Last updated: 3 October 2026

What this covers

This policy applies to made-to-order and pre-order purchases, where full payment is taken at checkout before the unit is built and dispatched.

Most of our units are built when you order them. Where a product is in stock, the product page says so, and those orders dispatch within 7 business days.

When payment is taken

Full payment is taken upfront at checkout. Your place in the production queue is confirmed the moment you order.

Lead times

The current average is approximately 60 days door to door. We quote 8 to 10 weeks so that a normal delay does not break a promise.

Cancelling

You can cancel a made-to-order or pre-order purchase for a full refund, with no fee and no questions, within 72 hours of ordering or before dispatch, whichever comes first.

To cancel, email support@enhancedhuman.com.au with your order number and the word "cancel" in the subject line.

Refunds are processed within 3 business days of the cancellation. Your bank or card provider may take a further 2 to 5 business days to show it.

If we are running late

If a stated timeframe slips, you decide what happens. We will tell you, and you can either wait or cancel for a full refund, regardless of how long ago you ordered.

Keeping you updated

You will hear from us at each stage: order confirmation, production, dispatch with tracking, and for freight items the carrier's delivery booking. Updates go to the email address you used at checkout.

Ordering for a specific date

If you are buying for a specific date, email us with your deadline and postcode before you order and we will give you a straight answer.

After delivery

Once a unit has been delivered, our return and refund policy applies. We do not accept returns for change of mind on any product, because our equipment comes into direct contact with skin, sweat and bath water and cannot be resold as new once used.

A faulty, damaged or not-as-described product is a different matter. We pay the freight both ways, there is no fee, and you choose a repair, replacement or refund.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights apply to made-to-order and pre-order purchases. Nothing in this policy limits them.