order-delivery
How your order is delivered.
Courier to the door for portables. Freight to the kerb for the big units. Here's exactly what each looks like.
Which service your order uses
| Products | Service | Delivered to |
|---|---|---|
| Ice Drop Chiller, ice tubs (inflatable), Kiuas Dry Sauna, accessories | Courier (parcel) | Your front door |
| All-In-One, Stainless Steel and Red Pine ice baths, Hemlock Sauna | Freight carrier | Kerbside or ground-floor entry |
Courier delivery portables
Smaller items ship with standard parcel carriers and are delivered to your door. A signature may be requested; if no one is home, the carrier may leave the parcel in a safe place at their discretion or card it for collection.
If a parcel is marked delivered but you can't find it, check around the property and with neighbours first, then email us we'll investigate with the carrier on your behalf.
Freight delivery large units
The big tubs and the Hemlock sauna travel on a pallet or crate with a freight carrier. The carrier will contact you to book a delivery window, and delivers to your kerbside or ground-floor entry point.
What standard freight does not include
- Carrying items up long or steep driveways
- Carrying items upstairs or through narrow access points
- Unpacking, placement, assembly, or packaging removal
If your site has stairs, tight corners or difficult access, tell us before ordering and we'll talk it through. Plan for at least two people to move a large unit from the kerb the All-In-One alone is 113 kg empty.
Preparing for a freight delivery
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Measure the path
Check doorways, gates and corners against the unit's dimensions the All-In-One crate needs clearance for a 1950 × 800 mm unit. Full specs per product are on delivery & installation.
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Clear the access
Move cars, bins and obstacles from the driveway or entry before your delivery window.
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Have hands ready
Two people minimum for the tubs and sauna panels. The driver is not obliged to help beyond the kerb.
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Inspect before signing
Look over the packaging for damage. If something looks wrong, note it with the driver and photograph it on the spot.
If something arrives damaged
Photograph the packaging and product before you assemble anything, and email us within 7 days of delivery sooner is better, and photos taken at the door make claims fast. Freight damage is a consumer-guarantee issue, not change of mind: repair, replacement or refund at no cost to you. Details on returns & refunds.