start-a-return
Start a return.
Unfortunately we do not provide change of mind returns, this page specifically refers to warranty related returns.
Due to the sanitary nature of ice baths and saunas, change-of-mind returns are not available. On built-to-order units there's no trial — you can cancel free within 72 hours of ordering instead. Outside that window and your product has developed a fault? That's a warranty claim instead different process, no fees.
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Check your product is eligible
Review the table on returns & refunds. The short version: All products carry a sanitary risk once purchased and therefore change of mind returns are not provided. Refunds can only be considered when the product arrived damaged or faulty, and any damage after delivery or during assembly/ handling and use is not eligible for refunds. The Steel, Red Pine and Hemlock units are built to order, so it's a 72-hour cancellation rather than a return.
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Email us for questions
Send to support@enhancedhuman.com.au: your order number, delivery date, reason for return, and photos showing the product's current condition and packaging. Most cases we are unable to assist in a refund, but if we find a suitable option we will provide it.
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Wait for approval before doing anything
Don't send anything back before we confirm. Freight on these items is significant, and an unapproved return risks the unit arriving somewhere it can't be received. For approved returns we provide the return address and carrier guidance.
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Pack and send (If approved)
Original packaging, all accessories and components, packed the way it arrived. . We can book the carrier at cost. For faults, we arrange and pay for it.
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Inspection and refund
We inspect the return when it lands. Approved refunds are processed to your original payment method within 3 business days of the unit reaching us and passing inspection. Your bank or card provider may take a further 2 to 5 business days to show it. Exchanges dispatch once inspection clears.
Damaged in transit?
Different, faster path: photograph the packaging and product before assembling anything and email us within 7 days of delivery with the photos. At no point do you pay for freight damage. See returns & refunds.