start-a-return
Start a return.
Five steps, no guesswork. The one rule: don't ship anything before we confirm.
Change-of-mind returns are available on eligible products within 14 days of delivery. On built-to-order units there's no trial — you can cancel free within 72 hours of ordering instead. Outside that window and your product has developed a fault? That's a warranty claim instead different process, no fees.
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Check your product is eligible
Review the table on returns & refunds. The short version: the trial covers the Ice Drop Chiller, the Kiuas Dry Sauna, the Sauna + Chiller Bundle and the All-In-One Ice Bath, and the unit must come back in good resaleable condition with its original packaging; inflatable tubs must never have been inflated or filled; the Steel, Red Pine and Hemlock units are built to order, so it's a 72-hour cancellation rather than a return.
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Email us to open the return
Send to info@enhancedhuman.com.au: your order number, delivery date, reason for return, and photos showing the product's current condition and packaging. We reply within 48 business hours with a yes/no and instructions.
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Wait for approval before shipping
Don't send anything back before we confirm. Freight on these items is significant, and an unapproved return risks the unit arriving somewhere it can't be received. For approved returns we provide the return address and carrier guidance.
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Pack and send
Original packaging, all accessories and components, packed the way it arrived. On a trial return, freight is your cost — capped at $200 for the chiller, Kiuas and bundle, and $500 for the All-In-One, with us covering anything above that. We can book the carrier at cost. For faults, we arrange and pay for it. For change of mind, return freight is your cost and arranged by you (we can suggest carriers). For faults, we arrange and pay for it.
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Inspection and refund
We inspect the return when it lands. Approved refunds go to your original payment method within 10–14 business days of us receiving the unit. Exchanges dispatch once inspection clears.
Damaged in transit?
Different, faster path: photograph the packaging and product before assembling anything and email us within 7 days of delivery at no point do you pay for freight damage. See returns & refunds.