cancel-change-order
Cancel or change my order.
Free and simple before dispatch. After dispatch, it becomes a return.
Cancellations
Orders — including made-to-order and pre-order purchases — can be cancelled before dispatch at no charge, for a full refund to your original payment method. Once an order has been dispatched it can no longer be cancelled; at that point the returns process applies instead.
-
Email us
Send your order number to info@enhancedhuman.com.au with “cancel” in the subject line.
-
We confirm dispatch status
Within one business day we'll confirm whether your order has shipped. A request isn't a confirmed cancellation until we've checked — if the unit is already moving, we'll say so.
-
Refund processed
Approved cancellations are refunded in full within 3 business days on our side. Banks and payment providers typically take another 2–5 business days to show it.
Changing your order
All changes must be requested before dispatch. Once an order has shipped, no changes can be made — you'd follow the returns and exchange process after delivery instead.
Address changes
Contact us immediately with your order number and the correct address. Address changes are only guaranteed before dispatch. If your order has already shipped we'll do our best to coordinate a redirection with the carrier, but it isn't always possible, and any carrier redirection fee is passed on at cost.
Product changes
Swapping model or configuration is possible before dispatch, subject to availability and any price difference (we'll refund or invoice the gap). Email us and we'll sort it.
Email straight away rather than waiting — the earlier a change lands, the more likely it beats dispatch.