caring-for-wood

Help centre/Product care

Caring for your sauna.

One habit does most of the work: let it dry before you close it.

At a glance

Task How often Applies to
Air out after use, 15–20 min Every session Both
Wipe interior moisture Every session Both
Unplug from the wall Every session Both
Dry fully before folding away Before storage Kiuas
Zip care (clean, don't force) Ongoing Kiuas
Wipe benches, check stove & stones Regularly Hemlock

Kiuas Dry Sauna — after every session

  1. Power off and unplug

    At the wall, every time. The heater holds meaningful heat for a while — let it cool before packing anything.

  2. Open up and air out

    Unzip the cabin and let heat and moisture dissipate for 15–20 minutes. Even a dry sauna accumulates sweat moisture.

  3. Wipe it down

    Dry cloth over any interior moisture, the seat and the mat.

  4. Only fold it dry

    If you're packing the sauna away, it must be completely dry first. Folding fabric with moisture inside is how mould starts — and mould isn't a warranty fault.

Zip care

The zips are the hardest-working part of a fold-away sauna. Open and close them slowly; if you feel resistance, stop and check for caught fabric rather than forcing it. Wipe the teeth with a dry cloth now and then, and if a zip stiffens, a small amount of beeswax-based lubricant fixes it — never oil-based products on the fabric.

Heater care

  • Keep the heater's vents clear of dust and lint.
  • Check the cord and plug periodically for wear.
  • Never let water contact the heater — this is a dry sauna by design.

Hemlock Sauna — routine care

  • After each session, leave the door open 15–20 minutes so heat and moisture escape. Never close it up damp.
  • Wipe benches and backrests with a clean damp cloth; a mild soap solution occasionally is fine. Never varnish, seal or paint interior timber — it needs to breathe, and coatings off-gas at temperature.
  • Check the stove stones periodically: reposition any that have settled, and replace cracked ones per the manual.
  • Interior timber will deepen in colour with use — that's normal.
Electrical rules — both saunas.
  • Never modify wiring or attempt electrical repairs yourself.
  • Kiuas: wall socket only, no extension leads or powerboards.
  • Hemlock: the 6 kW stove stays on its dedicated, electrician-installed circuit.
  • A fuse or breaker that trips has a reason — find it before resetting, and if it repeats, contact us.

Signs something's off

  • Musty smell (Kiuas) — packed away damp; air and dry it fully
  • Weaker heat — check preheat time, placement and (Hemlock) which mode is running before assuming a fault
  • Stiff or derailed zip — clean and ease it; don't force it, and contact us if it's off its track

Related pages

Sauna behaving oddly?
Describe what it's doing, with a photo or video — most issues resolve in one email.
info@enhancedhuman.com.au