warranty
Warranty.
12 months on portables. 24 on the premium units. Replacement-first, freight on us, ACL rights always on top.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights where this policy and the ACL differ, the ACL wins.
Warranty periods by product
Every product carries a warranty against defects in materials and workmanship under normal domestic use, starting from the date of delivery as confirmed by the carrier. These periods are in addition to, not instead of, your consumer guarantees.
| Product | Warranty period |
|---|---|
| Ice Drop Chiller | 12 months |
| Ice tubs (inflatable) | 12 months |
| Kiuas Dry Sauna | 12 months |
| All-In-One Ice Bath | 24 months |
| Stainless Steel Ice Bath | 24 months |
| Red Pine Wood Ice Bath | 24 months |
| Hemlock Sauna | 24 months |
| Accessories and spare parts | 12 months |
Each item in your order carries its own warranty. If you bought a chiller and tub together and the tub is faulty, we fix the tub the working chiller isn't part of that claim, and one product's claim doesn't shorten the other's cover.
Replacement-first, as the default
Rather than leave you waiting on a repair queue, our default for a confirmed defect is replacement of the faulty component or the unit, at our discretion or a refund where the ACL entitles you to one. And we pay warranty freight within Australia, both directions.
What's covered
- Manufacturing defects in materials and workmanship
- Failure of the cooling or heating system under normal domestic use
- Controllers, displays, pumps and electrical components
- Error codes or functional faults that survive standard troubleshooting
- Structural defects not caused by misuse, environmental factors or improper installation
What's not covered
- Normal wear and tear seals, filters, covers and finishes wearing over time (early failure of these is covered)
- Cosmetic marks that don't affect function
- Misuse, accident damage, or use contrary to the manual
- Damage from improper setup, storage or maintenance — including freeze damage from water left in a unit in sub-zero conditions (see storing your tub)
- Water damage to electrical components from improper use
- Natural timber movement, surface checking or colour change on wood products — that's the material's character, not a defect (see caring for your wood tub)
- Unauthorised repair or modification
- Damage from power surges, shared circuits or incorrect supply the Hemlock stove needs its dedicated circuit
- Commercial or hire use gyms, studios and rentals are quoted separate commercial terms via commercial
How resolutions work
Once a claim is confirmed, we resolve it with whichever of these fits the fault always at no cost to you for a genuine defect:
- Replacement parts, shipped with instructions most component faults end here, fastest outcome
- Full unit replacement where repair isn't feasible or the defect is major
- Repair where that's the sensible fix
- Refund where the ACL entitles you to one
Warranty provided by Enhanced Human, ABN 42 944 977 145, Adelaide, South Australia. Benefits under this warranty are in addition to other rights and remedies available to you under law.