terms
Terms & conditions.
Plain-English terms. South Australian law. ACL rights untouched.
These terms govern purchases from Enhanced Human (ABN 42 944 977 145, Adelaide, South Australia). By ordering you agree to them. Governing law: South Australia, Australia. Effective from launch.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights where this policy and the ACL differ, the ACL wins.
Orders & payment
- Prices are in Australian dollars. We are not currently registered for GST; prices don't include GST.
- Your order is an offer; we accept it when we dispatch. We may correct listing errors (price or description) before dispatch if we do, you can cancel for a full refund.
- Made-to-order and pre-order purchases are paid in full at checkout and can be cancelled for a full refund within 72 hours of ordering and must be before dispatch. After that, production has been committed and the order can't be cancelled. see made-to-order & lead times.
- Payment methods are shown at checkout. Buy-now-pay-later providers apply their own terms.
Delivery, risk & title
Delivery per our shipping policy and delivery guide. Risk passes to you on delivery; title passes on payment in full.
Cancellations, returns, warranty & guarantees
Cancellations before dispatch are free see cancel or change my order. Returns per returns & refunds; warranty per warranty. Nothing in these terms excludes your Australian Consumer Law rights.
Returns per returns & refunds. The 14-day trial applies to the Ice Drop Chiller, the Kiuas Dry Sauna, the Sauna + Chiller (Ultimate) Bundle and the All-In-One Ice Bath. The Steel, Red Pine and Hemlock units are not on the trial; instead you have a free 72-hour cancellation window from the time you order. There is a 20% fee on any return. Warranty per warranty: 12 months on the chiller, inflatable tubs, the Kiuas and accessories; 24 months on the All-In-One, Steel, Red Pine and Hemlock.
Offers
Available to new email subscribers. One single-use code per email, valid 30 days from issue, redeemable on the Kiuas Dry Sauna + Ice Drop Chiller bundle or any order over $3,000, usable on pre-orders, not stackable with other offers, no cash value. We may end or vary the offer for future sign-ups at any time.
Product use & age
- Products are recovery equipment for domestic use, to be used per the manual and our health & safety guidance.
- Products are sold to adults (18+). Users aged 16–17 should only use them with an adult present; the products are not intended for children under 16.
- Commercial or hire use is outside domestic warranty cover commercial buyers, see commercial for tailored terms.
Site content
Site content is educational, not medical advice. We cite the research behind claims and are honest where evidence is limited but none of it replaces your doctor.
Liability
To the extent permitted by law, and without limiting your ACL rights, our liability for any claim is limited to replacement, repair or refund of the product. We're not liable for indirect or consequential loss where the law allows that exclusion.
Intellectual property
All site content (text, images, video, design) belongs to Enhanced Human and can't be reproduced commercially without permission.
Changes to these terms
We may update these terms; the version published at the time you order is the one that applies to your order.